FAQ's

How much will the shipping cost?

The Glass Bakery is pleased to offer simple flat rate shipping zones for purchases under $250 within Canada. Shipping costs $18 for "Atlantic Provinces" and $23 for the "Rest of Canada" ($23). For orders over $250, heavier glass panels, shipping to remote areas (as determined by the courier) or international orders, we'll get in touch and let you know the additional shipping costs. The extra amount will then be applied to your credit card with your approval, or you may send an email money transfer. The online shopping cart calculates shipping to the US. 

 

What methods of shipping are available?

Glass Art shipped within Canada will be sent using the fast Canada Post Expedited Service which includes tracking. No insurance will be added other than the free $100 liability that Canada Post offers as standard. If you would like additional insurance or faster delivery, please email The Glass Bakery with your order and I'll make alternative arrangements and a different payment method.

 

Do you ship Internationally?

Yes, please email your order to theglassbakery@gmail.com with your full contact details and request a shipping quote.  Please note that for all international deliveries, the buyer is responsible for paying any customs or duty fees should they occur.

 

When will the glass be shipped? 

I try to get the glass to you as quick as possible. For all glass that's in-stock, the glass will be shipped out within 2-5 business days (weather permitting). However, most glass is made to order and you should allow at least a week before it is shipped out, then delivery time. If your order is likely to take longer than a week to be mailed, I'll contact you. If you're on a tight schedule, email ahead for an estimate of delivery.

 

 Do you offer gift wrapping?

At present, sorry, there's no gift box or wrapping service for my glass art, but I'm working on it! However, all glass is nicely wrapped in tissue wrap and securely bundled up for the ride from my home to yours!

Unless you ask, in general, no receipt will be placed with the order, so you may freely send the package as a gift without worrying!

 

Environmental Policy

For wholesale orders, wherever possible packaging materials are supplemented with repurposed boxes, donations of newspapers and protective material from friends and neighbours!

To avoid breakage it is necessary to use a small amount of plastic bubble wrap. Where available, bubble wrap with a recycled content is preferred.

Unusable scraps of fusing glass are taken to a commercial recycling plant for recycling into septic sand.

 

Returns or Exchanges 

Please note that due to the handcrafted nature of our products and because your glass art is usually made to order, no returns or exchanges are accepted.  If there is a problem with your order, or if the glass arrives broken (which hopefully will be a rare event), please get in touch and I'll do my best to help.

 

Do you create Custom Glass Art?

Short answer: Occasionally, yes!

Longer answer: Depending on the design and collection, some existing designs may be customized to suit colour taste, e.g. coasters or suncatcher's. There will usually be a small additional fee for this service.  The bird collection is not customizable.

If you're looking for a completely unique piece of glass art, I tend to create custom, unique glass art tiles that are animal or ocean themed. Please take a look at the Commissions Gallery or stop by the studio shop to get a feel of my glass art aesthetic. Commissions will be considered on an individual basis, production time allowing and other as yet unknown factors  - in other words, at my whim :)