FAQ's

How much will the shipping cost?

The Glass Bakery has a flat rate of shipping for purchases under $250 within Canada. There is one fee for "Atlantic Provinces" ($17.50) and another for the "Rest of Canada" ($23). For orders over $250, the heavier glass panels or for shipping to remote areas, I'll get in touch and let you know and make arrangements for any additional shipping costs. 

 

What methods of shipping are available?

Shipping within Canada will be via the fast Canada Post Expedited Service which includes tracking. No insurance will be added other than the free $100 liability that Canada Post offers as standard. If you would like additional insurance or faster delivery, please email The Glass Bakery with your order and I'll make alternative arrangements and payment methods.

 

Do you ship Internationally?

Yes, please email your order to theglassbakery@gmail.com with your full contact details and request a shipping quote.  Please note that for all international deliveries, the buyer is responsible for paying any customs or duty fees should they occur.

 

When will the glass be shipped? 

I try to get the glass to you as quick as possible. For all glass that's in-stock, the glass will be shipped out within 2-5 business days (weather permitting). However, most glass is made to order and you should allow at least a week before it is shipped out, then delivery time. If your order is likely to take longer than a week to be mailed, I'll contact you. If you're on a tight schedule, email ahead for an estimate of delivery.

 

Do you offer gift wrapping?

At present, sorry, there's no gift wrapping service. I'm really not very good at it! However, all glass is securely bundled up for the ride!

For wholesale orders, to help do my bit for the environment, where possible packaging materials are supplemented with repurposed boxes, donations of newspapers and protective material from friends and neighbours! 

 

Returns or Exchanges 

Please note that due to the handcrafted nature of our products and because glass is usually made to order, no returns or exchanges are accepted.  If there is a problem with your order, or if the glass arrives broken (which hopefully is rare), please get in touch and I'll do my best to help.