FAQ's

COVID-19

Do you offer Contact-Free Shopping? 

Yes if you'd like! Simply purchase from the website and select "Collect from the Studio Shop" at the Cart stage! I will email you to determine when's convenient for you to collect the glass and package your order ahead of time.  Upon arrival, I'll open the shop and you will collect your gift bag from the counter. 

 

What's your Covid-19 store policy?

We offer Click and Collect/Contact Free Shopping via the website or Facebook!

If you'd like to browse the glass in the studio shop, I can offer you indvidual access to the studio shop. Due to the small area and in accordance with the Canadian Centre for Occupational Health and Safety (CCOHS), store access is limited to one group of family or friends per time, and all other visitors should unfortunately remain in their car or wait outside.  

Hand Sanitizer is available in the shop and it is preferred that you use it upon entering the shop. CCOHS also recommends that you please do not handle items in the shop unnecessarily. If you're able, please wear a face mask or covering over your mouth and nose (either medical or hand-made).

Payment by E-Transfer or Credit Card payment via email in advance or using your mobile phone data package is preferred. However, I can also take debit card tap on-site, or credit card.  Cash purchases are accepted too. 

The store Covid policies are subject to change with new recommendations, advice and provincial regulations.

 

DELIVERY

How long will it take to receive my glass?

Most pieces are shipped out to you within 2-3 business days. If the glass will be any longer than 5 business days before it's post, I will email to let you know. Delivery times via Canada Post and Courier range from 2-6 days on average, although there may be some delivery delays at business times, e.g. Christmas and Holidays and due to Covid-19 restrictions.

 

I've cut it fine, how do I get the glass quick?

Let us know you're in a rush for the piece If the piece is in stock, we'll prioritize your delivery.  We may also be able to offer a quicker shipping service (additional charges may apply).

 

ABOUT THE GLASS

Will I get the bird/wood in the picture?

Sorry, no. The photos are representative of the bird. Often you'll see I've put several pictures to give you an idea of the variation and uniqueness to be expected.

Due to the unique and handcrafted nature of glass, the bird you receive may vary slightly from that pictured. There may be minor variations in size, colour, colour saturation, vibrancy and shape. Please bear in mind too that glass will appear different depending on variables not limited to but including the time of day, how it is photographed, the amount and colour of natural or artificial light available etc.  Be reassured that overall the bird will be very similar to that pictured and you'll receive a unique, special, one of a kind bird! 

The wooden perches are also unique and it's doubtful that you'd get the one in the photograph. Driftwood perches are by nature all very different and so please be aware that the wood is unlikely to look like the one in the photograph either.

 

Where does your driftwood and log bird perches come from?

All the logs and driftwood perches are hand collected and cut by me or family members. The Driftwood is collection from the shore of Atlantic Canada and is sanitized using a bleach solution, then air dried. The logs are hand-harvested usually from our property as part of natural pruning and garden maintenance. The logs are protected using a non-toxic (but not food-grade) preservative to help keep the bark attached to the wood. 

 

 

GLASS IN THE GARDEN

Can the birds keep me company outside? 

Although the glass was designed for indoor use, some products will be fine outdoors with basic common sense use, e.g. hanging birds and coasters. The birds with wire legs and perches are best kept indoors in a wind and motion-free environment.  

Be careful to make sure that the glass doesn't smack into (or be smacked into) anything in the wind; and that snow or ice doesn't fall onto it etc. You should also avoid the glass experiencing rapid temperature extremes.  If you've kept your glass outside in a "Canadian winter", please don't bring it straight inside uninsulated from a rapid temperature change. Temperature changes need to be gradual or the glass might break.

At the studio, we've had all kinds of our fused glass outside for many years, with the only incident of breakage related directly to extreme weather-related accidents (hurricanes and snow falling off the roof).

 

GIFT WRAPPING

Do you offer gift wrapping service?

All of your glass will be neatly tissue wrapped, and the bird securely bundled up for the ride all cozy in his protective packaging! If your bird is a gift, I can include a small 2x2" note card if you wish, and personalize it with your own message - just add a note to your order.

Unless you ask, ordinarily, no receipt will be placed with the order, so you may freely send the package as a gift without worrying that the price will be listed!

 

CUSTOM WORK

Do you create Custom Glass Art?

The bird collection is not customizable except for Memorial Glass which includes the addition of Cremated Remains. With only a few exceptions, The Glass Bakery does not usually take on commissions. However, it doesn't hurt to ask! 

 

STUDIO

Where is the glass made? Can I see where you make the birds?

The birds are made in my home studio and fused in an electric glass kiln. The glass studio itself is not open to the public. However, weather and production schedule permitting, the outdoor studio shop will be open by chance or appointment and I'm happy to explain how fused glass is made. 

 

DOG FRIENDLY

Are dogs allowed? 

Yes, we're dog friendly! Your dog is welcome to visit inside the studio shop. Please bear in mind that the studio does have a dog present on site too, so if your dog needs space just let me know and we can arrange a "private" viewing of the shop for your furry companion. The shop is small (there's just about enough room to swing a cat, but don't tell your dog). 

 

I have a cat but I'd really like a bird - what do you suggest?

There's a product called Museum Gel that is a clear, removable gel for holding down ornaments. It's great for adding a bit of resistance against clumsy or playful cats, wind motion or fingers! It can be purchased online fairly inexpensively. A little goes a long way. If you love birds and don't want to set your cat up for failure, you could give this a try!

 

CARE AND HANDLING

How do I clean the glass?

Fused glass can be cleaned using either glass cleaning spray and a soft cloth, or in a gentle soap and warm water (not hotter than your ungloved hands can withstand). After washing, rinse the glass in lukewarm water. Avoid harsh or abrasive cloths. The birds legs can either air dry or be dried with a soft cloth. 

 

 

ENVIRONMENTAL CARE

Environmental Policy

The Glass Bakery tries to reduce our environmental footprint (we hope to have more of a toe print) as much as possible! The glass is fused in an electric kiln. Energy escaping from the kiln warms the studio, saving on energy for heating costs!

The Glass industry is trying hard to modify and address environmental concerns. At The Glass Bakery, waste is kept to a minimum. Any unusable scraps of fusing glass are taken to a commercial recycling plant for recycling into septic sand.

 

 Recycled or Recyclable Packaging 

Where possible, paper-based or card shipping materials will be used to reduce environmental waste or with the aim of using recyclable materials. 

Use of Bubble Wrap and other plastics is kept to a minimum. However, to avoid breakage (and wasting glass materials and the power used in production), it is often necessary to use a small amount of plastic bubble wrap. When available, bubble wrap with a recycled content is used. Bubble wrap is recyclable in most parts of Canada. Where possible, Kraft card, paper or corrugated paper products are used for shipping to reduce our environmental footprint.

For wholesale orders direct to shops, wherever possible packaging materials are supplemented with repurposed boxes, donations of newspapers and protective material from friends and neighbours! 

 

Please visit my "Being Green" page for further information.