FAQ's

How much will the shipping cost?

The Glass Bakery is pleased to offer simple flat rate shipping zones for purchases under $250 within Canada. Shipping costs $18 for "Atlantic Provinces" and $23 for the "Rest of Canada" ($23). For orders over $250, heavier glass panels, shipping to remote areas (as determined by the courier) or international orders, we'll get in touch and let you know any additional shipping costs. The extra amount will then be applied to your credit card with your approval (or you may send an email money transfer for the balance). The online shopping cart calculates shipping to the US. 

 

What methods of shipping are available?

Glass Art shipped within Canada will be sent using the fast Canada Post Expedited Service which includes tracking. No insurance will be added other than the free $100 liability that Canada Post offers as standard. If you would like additional insurance or faster delivery, please email me your order rather than using the online cart. You will still be able to pay via e-transfer or credit card.

 

Do you ship Internationally?

Yes! Please email your order to theglassbakery@gmail.com with your full contact details and request a shipping quote if your country of delivery is not listed on the Cart webpage.  Please note that for all international deliveries, parcels are sent with delivery duties, taxes and any other fees associated with importing, unpaid. The recipient/customer is responsible for paying any applicable fees related to customs, handling, tax or duty.

 

When will the glass be shipped? 

I try to get the glass to you as quick as possible. Most orders of glass will be shipped out within 2-5 business days (weather permitting). If your order is likely to take longer than a week to be mailed out, I'll contact you. If you're on a tight schedule, please email ahead for an estimate of fulfillment. For wholesale orders, weddings and charitable events etc., please allow longer - around 2-3 weeks is normal.

 

Will I get the bird in the picture?

No. The photos are representative of the bird. Due to the unique and handcrafted nature of glass, the bird you receive may vary slightly from that pictured. There may be minor variations in size, colour, colour saturation, vibrancy and shape. Please bear in mind too that glass will appear different depending on variables not limited to but including the time of day, how it is photographed, the amount and colour of natural or artificial light available etc.  Be reassured that overall the bird will be very similar to that pictured and you'll receive a unique, special, one of a kind bird! 

 

Do you offer gift wrapping?

At present, sorry, there's no gift box or wrapping service. However, all glass is nicely wrapped in tissue wrap and securely bundled up for the ride from my studio to your home! Where possible, paper or card shipping materials will be used to reduce environmental waste. Only small amounts of bubble wrap are used when necessary. Bubble wrap is recyclable in most parts of Canada.

Unless you ask, ordinarily, no receipt will be placed with the order, so you may freely send the package as a gift without worrying that the price will be listed!

 

Environmental Policy

The Glass Bakery tries to reduce our environmental footprint (we hope to have more of a toe print) as much as possible! For wholesale orders direct to shops, wherever possible packaging materials are supplemented with repurposed boxes, donations of newspapers and protective material from friends and neighbours!

Use of Bubble Wrap is kept to a minimum. However, to avoid breakage (and wasting glass materials and the power used in production), it is sometimes necessary to use a small amount of plastic bubble wrap. When available, bubble wrap with a recycled content is used. Bubble wrap is recyclable in most parts of Canada. Where possible, Kraft card, paper or corrugated paper products are used for shipping to reduce our environmental footprint.

Unusable scraps of fusing glass are taken to a commercial recycling plant for recycling into septic sand.

The glass is fused in an electric kiln.

 

Returns or Exchanges 

Please note that due to the handcrafted nature of our products, the small size of the business, and because your glass art is often made to order, no returns or exchanges are accepted.  If there is a problem with your order, or if the glass arrives broken (which hopefully will be a rare event), please get in touch and I'll do my best to help.

 

Do you create Custom Glass Art?

The bird collection is not customizable except for Memorial Glass which includes the addition of Cremated Remains. With only a few exceptions, The Glass Bakery does not usually take on commissions.

 

Can I visit the studio?

The glass studio is not open to the public. However, weather and production schedule permitting, the outdoor studio shop will be open by chance or appointment.